Email or call us with the invoice or the session date and the part of the work you are asking to change, so the right file is in front of a human.
We confirm what is possible in law and in our calendar, and, if a refund is due, the channel to which you paid is usually the same channel the money returns, unless a rule or a bank’s practice requires a different way.
We keep a line in our records so a future project or a return does not have to re-explain a history that we already have on file, subject to the privacy file.
What is “ours” in this return story
We help teams with calm productivity, facilitation, and light operational design, and we may sometimes help you order supplies. This policy is about the relationship between you and Sloxaronmyshel for the services we list on sloxaronmyshel.world and the goods we have explicitly agreed to coordinate. It does not replace the return rules of a manufacturer of a long-life item when that item’s warranty is with them alone, and it does not change the contract you have with a card network or a bank, though we work with the facts on your invoice in a way that is fair.
Cooling off and other consumer rules
When a distance or off-premises contract in the sense of the EU and Finnish consumer rules gives you a right to withdraw, we honour the information duties and the clock that the law in force for your case sets. If a service or custom digital product is already, with your clear request, fully delivered to you in the time window, a statutory part of the price may be kept on the same basis the law allows. We do not try to add extra hurdles, such as a form that is only on paper, if a digital path is a fine way to reach the same end.
If you have to move a date or a short workshop
For a pre-paid, private, time-bound session, we are glad to rebook to an open window when you give at least two full workdays of notice before the time we agreed, unless a different notice appears on your order. Cancellations inside that window are harder for us in a small team, and we may offer a rebooking with a small administrative line if we cannot resell the block; we will not surprise you: you will know before you pay if the order page said something else for a special or a public course.
Packs, templates, and a link we send to you
A template pack, a checklist, or a recording in a file we host is, by nature, easy to copy once you have a link, so the law treats some digital work differently from a chair. If you are not a consumer in a case where a strong right to return still exists, and you have received the thing you asked for, we are not in a position to “un-send” a full download in the way we can for a returnable good. If a file is wrong, we fix it, as the next part says, instead of a pretend return. If you are a consumer and the right to withdraw a digital work still fully applies, we follow that path.
Unopened, suitable goods we helped place with you
If we arranged office supplies that the manufacturer allows you to return in a sealed state, the usual fourteen day private-consumer pattern from handover, when that pattern applies, is a start in time; hygiene or safety items may be non-returnable by law, and that will be clear on the line item. You pay return shipping in the simple case, unless we, not you, were wrong about which product we ordered, in which case we will correct that with you, including shipping where it is only fair. When the stock sits with a third warehouse, the warehouse’s time to check the box may add a few days before we or they confirm a refund, and we will keep a note so you are not in the dark.
Ending a run of work that has no fixed end date
For a rolling, month-to-month, or “until we are done with this project” relationship, a written two-week notice to the email we use for contracts is a fair default, unless a longer or shorter time is in your signed file. Invoices for work that is already completed stay payable; money that you pre-paid for months or blocks of time that you will not use after a fair stop date is returned on a pro-rata basis, except when we are ending the project for a serious, stated cause under the same written order.
When the mistake is on our side
We fix copy errors, a bad link, or a template title that is out of line with what we promised. If a physical item is not what the order line said, we will take the case up with the supplier in parallel with a clear note to you, and, when the money should come back, we will not add a new fee in the same chain for that problem. A delay that an external carrier alone causes is not always something we can undo the same day, but we will help you to see where the case sits.
Refunds, cards, and your records
A refund to a card is often a few banking days after the moment we send it, because networks and your bank, not we alone, set the last mile. We keep a simple, minimal record of a refund, as the privacy file and the law say, so that you and we can both answer an auditor or a question from your finance team. The reference date in the band above the body is a front-end, client-side “today” for your read of this return page; a court or a case file, if the rare situation ever needs one, can use a saved PDF or a dated email, not only that one line, for the day that truly matters. To start, write to contact@sloxaronmyshel.world, or use the form and say you are in the return path.
We prefer plain language, and, if a rule and this text ever appear to be in conflict, the rule in force for the situation wins, and this page is updated to match when we are able, without a hidden extra charge for a fair fix.